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Junior Analyst

Location: Chantilly, VA

Responsibilities:

  • Provides support to the U.S. Senate SOC Operations
  • Operate the Symantec enterprise-wide client security software system (including anti-virus, spyware and firewall components) under prescribed service levels
  • Test new versions and capabilities of Symantec, manage deployment, perform advanced support, generate and distribute reports and perform trend analysis
  • Provide advanced level technical support for Symantec Client Software, ensuring staff is up-to-date on new versions and capabilities
  • Use malicious code detection mechanisms (including toolkit) and evaluate and assess various types of malicious codes
  • Manage, upgrade and improve the Senate's use of the Symantec Anti-Virus (AV) centrally-managed infrastructure and provide advanced level customer support
  • Test and evaluate new versions of the Symantec client software and develops migration strategies with deployment plans
  • Develop new automated reports and automated mechanisms for report and software update distribution
  • Handle transfers of tickets by Help Desk for 3rd level support calls and provide office support on Symantec issues
  • Develop automated reporting mechanisms on the state of Symantec client software settings and effectiveness
  • Maintain close working relationship with Symantec Technical Account Manager
  • Provide specialized incident response, using refined and well-documented procedures for on-site acquisition of system information for later forensic analysis

Qualifications:

  • Bachelor's degree is a plus or equivalent combination of education and experience
  • At least 2 years of related experience and/or training in the field of IT security
  • Symantec Certification required
  • Other relevant professional certifications in the field of IT Security, such as: GIAC Certified Professional, Information Security Professional (GISP), Symantec Certified Technical Specialist (SCTS), Network Security Certified Security Professional (NSCP) or Security Certified Network Professional (SCNP)
  • Demonstrated experience in operation of a centrally-managed Symantec enterprise-wide client security software system
  • Familiarity with ISO 2000 and ITIL
  • Based on the task(s) assigned, state-of-the-art expertise on the hardware, software and systems in use by the IT Security Branch and in the SOCs, including but not limited to ArcSight SIM, nCircle vulnerability assessment system, Cisco PIX firewall, TopLayer IDS balancer, Symantec Security Information Management Systems (SESA and SSIM), Symantec Client Security, NetIQ, Cisco VMS and Cisco and Snort IDS/IPS sensors
  • Customer service skills training

EOE/AA/M/F/D/V